Overview
If there is a national holiday coming up, it’s a good idea to consider if Fellow is open to receive a sample or not, before you start planning to collect your sample.
Should you be aiming to produce a sample around the time of a national, federal holiday, Fellow recommends waiting (if at all possible) until after the holiday has passed.
Fellow's Holiday Schedule
👍 In 2024, Fellow will be open to receive samples on the following holidays:
Monday, October 14 - Indigenous Peoples’ Day
Monday, November 11 - Veterans Day
Friday, November 29 - Day After Thanksgiving
Tuesday, December 24 - Christmas Eve
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🚫 Fellow will be closed on the following dates:
Monday, September 2nd - Labor Day
Thursday, November 28 - Thanksgiving Day
Wednesday, December 25 - Christmas Day
Please do not send back your sample on these days, or the immediate day prior.
Additional Information + Support
A general rule of thumb is that if UPS is delivering on a holiday, Fellow’s lab will be open to receive kits. For specific holidays, feel free to reach out to our Customer Success Team, by logging into your Fellow portal and starting a chat with us!
Once you're in, click on the golden chat bubble on the bottom right-hand corner of your homepage to start a chat.