Due to the nature of our products, we cannot accept any kits back once they have left our Lab. Once a kit has been shipped, we are unable to cancel or refund the order.

However, if your kit has not shipped yet, there is a small window of time where we may be able to accommodate your cancellation request. To request this, please submit a Order Support Request Form (linked here!) as soon as possible.

Once submitted, a member of our team will look into your request as soon as we are able and follow up!

❄️ ☃️ CRYO CUSTOMERS: If you are looking to cancel your storage subscription for a cryopreserved sample, you will need to log in to your Fellow portal and open a ticket through our chat bubble. The form linked above is only for cancelling the physical shipment of a new order.