We've all been there! You answer all of the questions, dot your i's and cross your t's, hit Enter... and then you realize that you didn't quite get it right, or you're not exactly sure. That's why we're here ☀️
We would be happy to help you update your registration details before your results are released, to include any of the following:
Length of your abstinence period (Full Semen Analysis kits only)
Number of ejaculations since your vasectomy (Vasectomy kits only)
Correcting the spelling of the sample producer's or partner's name
Adding a partner to your registration
Adding/correcting the DOB for the sample producer or a partner
Updating the email address for the sample producer or a partner
Updating your shipping address
Updating your phone number
Correcting your vasectomy (or vasectomy reversal) procedure date
✨ Important: adding or correcting your sample collection information is a different process that can be done directly in your portal. Click here to learn more!
To provide corrected information, please complete the steps below 👇
2. Click on the golden chat bubble located at the bottom right-hand corner of your screen
3. On the Home tab, see the "Create a ticket" section
4. Select the appropriate support ticket for your inquiry (Registration Support in this case!)
5. Fill out and submit your ticket.
6. You're done!
After we've reviewed your ticket, a member of our Customer Success team will be in touch within 2 business days, if not earlier. You can find updates on the status of your ticket in the chat directly, and these will also be shared with you automatically via email!